The first was an email to Telus thanking them when an employee helped boost the truck when the battery died.
On Thursday March 28th, 2013, my boyfriend and I were in Vancouver and had just walked back from the Rogers Arena to our truck in a parking lot when we found that the battery was dead.
My boyfriend asked several people if they were able to boost us but no one was willing to or able to help. It seems a couple of your employees were just leaving a business meeting when my boyfriend asked them for help. One of them said it was against company policy but your employee David B. (Last name hidden) was kind enough to lend a hand and get us going again.
Whether it was against policy or not, we just want to say Thank You formally to Telus and especially David B. for helping us in a time of need and showing that "Customer Service" extends beyond business hours.
My boyfriend asked several people if they were able to boost us but no one was willing to or able to help. It seems a couple of your employees were just leaving a business meeting when my boyfriend asked them for help. One of them said it was against company policy but your employee David B. (Last name hidden) was kind enough to lend a hand and get us going again.
Whether it was against policy or not, we just want to say Thank You formally to Telus and especially David B. for helping us in a time of need and showing that "Customer Service" extends beyond business hours.
That man truly saved us from a long, frustrating night and I'm very grateful to him. He didn't owe us anything but yet he decided to help us anyways. Faith in humanity has been restored.
The next note was to my family for watching Jax while we were gone. Nothing beats handwritten notes coupled with a gift card to The Keg.
Sometimes it's good to feel thankful, even when it's not Thanksgiving.
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