Every month on the 8th B and I have a date night. It marks the monthly anniversary of the day we started dating.
I affectionately call it Eight Day Date Day.
We had planned to go bowling but once we actually got to the alley, we had to wait another 30 minutes and because it was already 9pm and we go to bed early we decided to just go for something to eat.
Early to bed, early to rise. I'm still working on the early to rise part.
We went to Earl's, which is my go-to restaurant (this is why "try a new restaurant" is one of the goals) and they just opened a new one down the street from us.
We had such a great server experience that I thought she definitely deserved a letter to her Manager acknowledging what a great job she did.
Earl's has a Feedback form rather than a specific email address so this is what I entered.
Last night we visited your new restaurant on 130th in Calgary. The atmosphere was really nice and the restaurant looked beautiful.
The blonde hostess that showed us our table was very friendly, making conversation all the way to the table rather than just leading us and walking several feet ahead.
Our server was Caroline and immediately she seemed professional yet very pleasant. I asked for an Earls drink, Sunset on Saturn, that isn't available anymore and she asked the bartenders if they could make it anyways and she came back with it shortly after.
Our food arrived very quickly and the server came back several times to check on us, the food and refill our drinks, always with a smile.
The only downside to the night was there were no limes in my boyfriend's Coronas. Overall we had a very good experience at your restaurant with the friendly staff and good food.
We will definitely be back.
Regards,
Ashley
B requested I include something about the limes. I told him he was missing the point of the letter but I obliged.
I hope it gets through to her because she definitely went above and beyond in today's customer service standards. Friendliness goes a long way.